About Us

About Us

Social CX is a subsidiary of Customer Experience Italia.
The focus of the company is the Social Customer Experience: assessment of the level of maturity, design consultancy, implementation and operational management.

Why do we focus on the Social Customer Experience? For two reasons...

First of all because the majority of people (80%) now believe that experience has become as important as the product or service.

And then because Social Media have turned into real Trust Points, that are points of contact and dialogue between company and customer that, if managed in the right way, they guarantee excellent experiences, but above all they increase trust towards the brand.

Our Services

Our Services

The Social Customer Experience, for us, "works as a team" with all the other physical and digital channels of the company because the goal is to be fluid and consistent. Always ourselves.

We oversee all the main Social Media, we design and create customized Social Customer Journey and omni-channel.

Conversational Commerce

On instant messaging channels.

Social Customer Care

On corporate social presence.

Social Selling Strategies

To interact and consolidate the relationship with prospects and customers.

Listening to Social Conversations

And public discourse on the brand or on certain products /services in order to analyze and deepen the customer's voice.

And much more will come soon ...

Our Partners

Contact Us